Thank you for ordering from Alejandro Ingelmo. If you have any questions about your order; please contact customer service at

- All shoes must be returned new, in their original condition and in their original, undamaged shoebox as this is considered part of the product.
- All returns must be made within 7 days of the original purchase date and must be accompanied by the Return Authorization Slip- see below for details.
- Regular priced merchandise may be returned for a full refund. Sale merchandise is FINAL SALE
- Please note we are unable to accept returns from other retail locations and other websites
- Refunds may only be issued in the same form as was utilized for payment. Please note we do not refund original or return shipping charges. We recommend that you unsure your package and use a shipper such as UPS, Federal Express, and USPS Priority Mail so that you can track your package.

- Request a Return Authorization Form by contacting customer service within 7 days of placing order by emailing Please write RETURN AUTHORIZATION in the subject.
- A Return Authorization Form is required before returning any items. No refunds will be given on items returned without a Return Authorization Number.
- Ship items to the address on Return Authorization Slip. Return packages must be postmarked no later than 10 days from original purchase
- The Return Authorization Number must be clearly written on the outside of the package
- Please note your credit card will be refunded within 5 days of receiving the items at the offices


- cannot guarantee availability of merchandise for exchanges. Please contact for exchange assistance


Prices shown on the site are in US Dollars and are exclusive of taxes. If you are shiping within the USA, sales tax will only be charged on orders shipped to New York State. No other tax or import duty will be applied to orders shipped within the USA.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duties and tax costs will be invoiced to you directly from an import broker appointed to you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.


The following terms of service and any other rules posted on our Site (collectively the "TOS") constitute an agreement between INGELMO & COMPANY, INC. ("INGELMO", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the INGELMO website and related micro-sites accessed through the URL and related domain names, and any other website or micro-site of INGELMO (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the TOS without any conditions, limitations and/or modifications.

We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS without any conditions, limitations and/or modifications.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy (as defined below). INGELMO does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.


To use some of the services or features made available to you on this Site, you will need to register and create an account. You may never use another end user's account without permission. When you use the Site with or without creating an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. You must keep your account password secure and notify INGELMO immediately of any breach of security or unauthorized use of your account. Although INGELMO will not be liable for your losses caused by any unauthorized use of your account, you may be liable for INGELMO's losses or others due to such unauthorized use. We may change registration requirements from time to time. Should any of your registration information change, please notify us immediately at the following e-mail address When you register online with INGELMO or use our online store to place an order with our online sales associates, you give us your consent to process and use your personal data in accordance with this online privacy policy. You may also want to view our Privacy Policy.


You acknowledge and agree that all Content (as defined below) is the exclusive property of INGELMO and shall remain at all times exclusively vested in INGELMO. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by international and U.S. federal and state copyright laws and other intellectual property laws and/or regulations and international treaty provisions.

You are permitted to use the Content only as expressly authorized by INGELMO and/or its third party licensors. Any reproduction or redistribution of the above listed Content is expressly prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.


For purposes of this TOS, “Content" is defined as copyrighted material, trademarks, the “look and feel” of the Site, designs, data files, graphics, text, photographs, drawings, logos, images, icons, sounds, music, video or audio files and all other intellectual property on this Site. INGELMO tries to ensure that the information on this site is accurate and complete. INGELMO does not warrant or represent that the Content is accurate, error-free or reliable or that your use of the Content will not infringe rights of third parties. Your use of the Web Site is at your own risk. INGELMO does not warrant that the functional aspects of the Web Site or the Content will be error free or that this Site, the Content or the server that makes it available are free of viruses or other harmful components. If your use of this Site, or the Content results in the need for servicing or replacing property, material, equipment or data, INGELMO is not responsible for those costs. Without limiting the foregoing, everything on the Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. INGELMO and its suppliers make no warranties about the Content, software text, downloads, graphics, and links, or about results to be obtained from using the Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. INGELMO reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that INGELMO is not liable to you or any third party for any such withdrawal.

INGELMO uses appropriate security measures to protect the Personal Information (as defined below) and other information you give us. However, while we take all reasonable steps to protect the Personal Information and other information, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.


This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.


You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so will be made in our sole discretion and is final.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Site.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.


We may include hyperlinks on this Site to other websites or resources operated by parties other than INGELMO, including advertisers. INGELMO has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.